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Complaints book

In accordance with the provisions of the Consumer Protection and Defense Code, this institution has a complaints book at its disposal.

    Nº 000 000001-2025

    Before starting, tell us the place where the events of the claim occurred:

    NOTE: If the complaint or claim is related to a delivered project, submit it to the main office.

    1. Identification of the complaining consumer

    *This applies if the claimant is a minor

    *This applies if the claimant is a minor

    2. Identification of the contracted good

    3. Details of the Consumer's Claim and Order

    Claim: Disagreement related to projects or services.

    Complaint: Disagreement not related to projects or services; or, discomfort or discontent regarding customer service.


    Attach File

    *Attach PDF, PPTX, WORD, JPG or PNG.

    4. Observations and actions taken by the supplier

    Response communication date: Lunes, 17 de Febrero del 2025

    Description: “As it is a virtual claim, your case will be referred to the customer service area, in order to respond within the legally established period."

    5. I authorize notification of the result of the claim to the designated email

    (*) Required Fields

    * The formulation of the claim does not prevent you from resorting to other means of dispute resolution nor is it a prerequisite for filing a complaint with INDECOPI.

    * The supplier must respond to the claim within a period of no more than thirty (30) calendar days, and may extend the period for up to thirty (30) more days, after notifying the consumer.

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